Privacy Policy

Who we are

Kodutek is operated by Brill Design LLC, doing business as Kodutek (“Kodutek,” “we,” “us,” or “our”). We provide in-home and remote technology support in North County San Diego. This policy explains how we handle personal information when you visit our website, contact us, or use our services.

Information we collect

Information you provide

Depending on how you contact or work with us, this may include:

• Your name, phone number, email address, and neighborhood.
• Appointment availability and details about the technology issue.
• Emails, calls, text messages, and other communications with us.
• Service, billing, and payment records.
• Your choice about whether we may text you about your request.

The request form on this website prepares an email in your usual email application. The website itself does not store the completed form. Please do not send passwords, security codes, banking details, or other highly sensitive information through the form, email, or text.

Information collected automatically

Our hosting and security providers may process basic technical information such as your IP address, browser type, device type, requested pages, and timestamps to deliver and protect the website. We do not currently use advertising cookies or sell browsing data.

How we use information

• To respond to questions and assess your support request.
• To schedule and provide services.
• To send service-related communications you requested or permitted.
• To process payments and maintain business records.
• To operate, secure, and improve our website and services.
• To comply with law and protect customers, Kodutek, and others.

Text messages and mobile information

If you check the optional text-message consent box, Kodutek may send conversational messages about your request, scheduling, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to text messages is not a condition of purchase.

We do not sell or rent personal information. Mobile information and text-message consent will not be shared with third parties or affiliates for marketing or promotional purposes. We may provide information to communications providers only as needed to deliver messages and operate the service.

When we share information

We may share limited information:

• With service providers that help us host the website, communicate, schedule work, process payments, or maintain business records.
• When you ask or authorize us to do so.
• When reasonably necessary to comply with law, respond to legal process, prevent harm or fraud, or protect legal rights.
• In connection with a business transfer, subject to appropriate protection of the information.

Retention and security

We retain personal information only as long as reasonably needed to provide services, maintain necessary business and tax records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no method of storage or transmission can be guaranteed completely secure.

Your choices

You may decline text-message consent and still purchase services. You may opt out of texts at any time by replying STOP. Depending on applicable law, you may also request access to, correction of, or deletion of personal information we maintain about you by emailing us.

Children and third-party services

Our services are not directed to children under 13. Our website may link to third-party services that have their own privacy practices; this policy does not govern those services.

Updates to this policy

We may update this policy as our services change. The effective date at the top will show when the latest version took effect.

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